This Privacy Policy describes the data protection practices of Kiln Holdings LLC and its affiliates (collectively, "Kiln Holdings LLC", "we", "our", or "us"), including when you visit any Kiln Holdings LLC website that links to this Privacy Policy (such as https://curaida.com/), use any affiliated mobile applications, or otherwise provide data to Kiln Holdings LLC. We refer to the websites, apps, and other services collectively as the "Services." This Privacy Policy is incorporated into our Terms of Use.
PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.
The Information We Collect and the Sources of Such Information
We obtain information about you through the means discussed below when you use the Services. We need certain information to provide the Services to you. If you do not provide it, you may no longer be able to access part or all of our Services.
1. Information You Provide to Us. We collect a variety of information that you provide directly to us, for example through account registration, processing your orders and requests for treatment, questions or feedback you submit, participation in research and surveys, requests for customer support, uploads or posts to the Services, and employment applications. Types of data we collect directly from you include name, address, telephone number, date of birth, email address, information about your medical conditions and treatments, log-in credentials, billing information, transaction information, customer-service interactions, demographic information, and any other information you choose to provide.
2. Information We Collect Through Automated Means. When you use the Services we and our service providers automatically collect information such as IP address, browser type, operating system, device IDs, referring/exit URLs, pages viewed, time spent, search terms, and error logs. We use web server logs, cookies, tags, SDKs, tracking pixels, and similar technologies. We will ask permission before collecting precise GPS location.
3. Social Media and Other Content Platforms. When you "like" or "follow" us on social media we may collect your name, email address, and any comments or content you post.
4. Information We Receive From Other Sources. We work closely with third parties — including partner physicians, medical professionals, pharmacies, sub-contractors, advertising networks, analytics providers, and search information providers — who may provide additional information about you.
Purposes for How We Use Your Information
In connection with providing the Services we may use your information to carry out, improve, and manage the Services and facilitate the provision of health-care services to you; conduct internal research about the effectiveness of our Services (results shared externally are de-identified and aggregated); communicate with you about the Services and your inquiries, including on behalf of healthcare providers; send marketing, promotional, or event communications by email, postal mail, or phone; provide technical support and customer service; verify your identity, administer your account, process payments, and fulfill orders; present our content effectively and keep the Services safe and secure; measure advertising effectiveness and personalize relevant advertising and content; better understand your interests through analysis and research; and comply with applicable laws and protect our and others' legitimate interests and legal rights.
Online Analytics and Advertising
We may use third-party web analytics services (such as Google Analytics) to help analyze how users use the Services. These services use cookies and similar technologies to collect information about your use of the Services and report on website trends. We may work with third-party advertising companies that use cookies, tags, pixels, and similar technologies to collect information about your activities on our Services and other sites in order to deliver advertising tailored to your interests. To learn how to opt out of interest-based advertising, please visit the Network Advertising Initiative and Digital Advertising Alliance opt-out tools.
How We Share and Disclose Your Information
We may share your information with affiliated professional entities and the licensed healthcare providers who treat you; service providers and vendors that perform functions on our behalf (e.g., payment processing, fulfillment, hosting, analytics, marketing, customer support); pharmacy partners that fill prescriptions written through the Services; other parties when required by law, in response to legal process, or to protect rights, safety, or property; successors in the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets; and other parties with your consent or at your direction.
SMS and Mobile Messaging
If you provide your mobile phone number and opt in to text messages, Curaida may send account, online-visit, support, transactional, and, where separately opted in, promotional text messages. Message frequency varies. Message and data rates may apply. You can reply STOP to opt out or HELP for help.
Consent to receive text messages is not a condition of purchase or use of Curaida services.
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their own marketing. We may share mobile information with service providers only as needed to deliver Curaida messages, operate the Services, comply with law, or as otherwise directed by you.
Your Marketing Choices
You may opt out of marketing emails by following the unsubscribe instructions in the email or by contacting us at [email protected]. Even if you opt out of marketing communications, we may still send you transactional or service-related messages.
Third-Party Services and Notice About Health Information
The Services may contain links to or integrate with third-party websites and services. This Privacy Policy does not apply to information collected by those third parties. Health information you provide to a licensed healthcare provider through the Services is also subject to the provider's Notice of Privacy Practices.
How We Protect Your Information
We maintain reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission over the Internet or electronic storage is fully secure, however, and we cannot guarantee absolute security.
Privacy Information for California Residents
If you are a California resident and would like to exercise your data rights under California law, email [email protected] with your full name, email address, and residential address associated with your use of our Services along with the rights you wish to exercise. Kiln Holdings LLC does not, and will not, sell information that identifies you such as your name, email address, phone number, or postal address. We do work with third parties that provide marketing and advertising services; under the CCPA's broad definitions, sharing certain online identifiers with these companies may be considered a "sale." You can opt out via the Network Advertising Initiative, the Digital Advertising Alliance, and Your Online Choices opt-out tools.
Privacy Information for Nevada Residents
Under Nevada law, certain Nevada consumers may opt out of the sale of "personally identifiable information" for monetary consideration. We do not engage in such activity, but Nevada residents may submit an opt-out request to [email protected].
Retention of Your Information
We keep your information for no longer than necessary for the purposes for which it is processed. Retention depends on the purposes for which we collected and use it and applicable legal requirements.
Revisions to Our Privacy Policy
We may change this Privacy Policy at any time to reflect changes in the law, our practices, the features of our Services, or technology. The revised Privacy Policy will be made available through the Services. If we make a material change we will provide appropriate notice. Your continued use of our Services after notice will be deemed your acknowledgment of these changes.
Contact
KILN HOLDINGS LLC
30 North Gould Street, Sheridan, WY 82801, United States
[email protected]